CRM software is a phrase used to describe a category of enterprise software that covers a broad set of applications and software to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships.
Features
- Project Management
- Document and File Management
- Escalation Process
- Email Notification
- Teams & Access Control
- Search Feature
- Calendar and Task Management
- Contact Management
- Schedule Management
- Reporting
- Day Report
- Email Marketing
Customer relationship management is often thought of as a business strategy that enables businesses to:
- Understand the customer
- Retain customers through better customer experience
- Attract new customer
- Win new clients and contracts
- Increase profitably
- Decrease customer management costs
CRM solutions
Tripsheet Management